Terms and Conditions
TERMS AND CONDITIONS
Throughout the Terms and Conditions, the terms “we”, “us” and “our” refer to Canada Personalized Gifts. Since 1996, we have been in the business of marketing personalized products for children. Our personalized products include books, music, and stuffed animals. We offer our website to you, our customer, conditioned upon your acceptance of all terms, conditions, policies and notices stated herein.
By purchasing our product(s), you engage in our service and agree to be bound by the terms and conditions referenced herein. Our Terms and Conditions apply to all users of our website, including without limitation users who are browsers, vendors, customers, and/or merchants.
Please read our Terms and Conditions carefully before purchasing from our website. By using our website, you agree to be bound by our Terms and Conditions. If you do not agree to ALL of them, then you are advised not to proceed with your purchase. We reserve the right to update or modify any part of our Terms and Conditions at any time. It is your responsibility to check this page periodically for updates.
Our website is hosted on Shopify Inc. and our secure online e-commerce platform is provided by them, as well.
PLEASE NOTE THE FOLLOWING:
1. Your order must be shipped to a resident in ANY Canadian province
2. You must be at least 18 years old
3. You may not use our products for any illegal or unauthorized purpose
4. You must not introduce any viruses on our website
5. You agree not to reproduce or resell any product that you purchase from us
We reserve the right to refuse your order for any reason without explanation.
You understand that the customization information that you provide Canada Personalized Gifts with, as well as, your Shipping Address, Telephone Number, and Email Address, may be transferred unencrypted over various networks and modified to conform to the technical requirements of connecting networks or devices.
Your Credit Card information is always encrypted during transfer over networks.
RETURN/REFUND POLICY
As our products are specially made to order and personalized for the recipient, all sales are final. They are non-returnable and non-refundable. Therefore, we strongly recommend that you carefully review ALL the product details as well as the customization data that you provide us before you place your order.
Please note that, once an order has already been processed and/or shipped, a customer may not contact us to:
- Make any changes to the customization information
- Change the product
- Cancel their order
- Change their mind after they receive the product
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If WE made a mistake with your order OR you received a defective product, we will replace or correct your order at no cost to you.
You will be required to return the original item via Canada Post's Standard Mail Service.
The returned item MUST be in the condition in which you received it, for it to be replaced at no cost to you.
It is best if we receive a photograph of the error or defect, before your returning it to us. PLEASE DO NOT MAKE ANY MARKINGS INSIDE ANY BOOK.
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If YOU made a mistake in the customization information that you provided us, we will replace/correct the item (if you wish) at your expense. However, we will offer you a 25% discount on the replacement.
You will be required to return the original item via Canada Post's Standard Mail Service.
The returned item MUST be in the same condition in which you received it, for the 25% discount to apply. PLEASE DO NOT MAKE ANY MARKINGS INSIDE ANY BOOK.
PRICE CHANGES
We purchase our products from companies in the United States of America. From time to time, the cost of a product, the cost of shipping and/or the cost of border fees are changed. As such, Canada Personalized Gifts reserves the right to change the prices of our products at any time without notice. In addition, we reserve the right to discontinue the sale of a particular product at any time. We shall not be liable to you or any third party for any price change, suspension or discontinuance of any product.